Cancellation Policy
Understanding our cancellation policies and refund process
Flexible
Cancel up to 48 hours before check-in for a full refund.
Full refund
Deadline: 48 hours before check-in
- Full refund if cancelled 48 hours before check-in
- First night charged if cancelled within 48 hours
- Service fee non-refundable if cancelled within 48 hours
Moderate
Cancel up to 5 days before check-in for a 50% refund.
50% refund
Deadline: 5 days before check-in
- 50% refund if cancelled 5 days before check-in
- No refund if cancelled within 5 days
- Service fee non-refundable if cancelled within 5 days
Strict
Cancel up to 7 days before check-in for a partial refund.
No refund
Deadline: 7 days before check-in
- 50% refund if cancelled 7 days before check-in
- No refund if cancelled within 7 days
- Service fee non-refundable
Cancellation Process
1. Request Cancellation
Submit your cancellation request through your account dashboard
2. Review Policy
System checks applicable policy and calculates refund amount
3. Receive Refund
Refund is processed according to the applicable policy
Frequently Asked Questions
Need More Help?
Our support team is here to assist you with cancellations