Who we are
Our website address is: https://cosmosliving.ae. and it is owned by Cosmos Star Holiday Homes Rental L.L.C.
Collecting Personal information
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form List a Property or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested. To improve our website in order to better serve you. To allow us to better service you in responding to your customer service requests. To administer a contest, promotion, survey or other site feature. To quickly process your transactions. To send periodic emails regarding your order or other products and services.
How do we protect visitor information?
We do not use vulnerability scanning and/or scanning to PCI standards. We do not use Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Cookies Usage
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Help remember and process the items in the cart.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.
- We may also use trusted third party services that track this information on our behalf.
- You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies.
- You do this through your browser (like Internet Explorer) settings.
- Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled It won’t affect the users experience that make your site experience more efficient and some of our services will not function properly. However, you can still place orders .
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visit or information may be provided to other parties for marketing, advertising, or other uses.
Third party links Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. Click here to learn more about google advertising priciples.
We have implemented the following:
- Google Display Network Impression Reporting.
- Demographics and Interests Reporting.
- We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
We agree to the following:
- Users can visit our site anonymously
- Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
- Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.
- Users will be notified of any privacy policy changes:
- On our Privacy Policy Page Users are able to change their personal information: – By emailing us – By logging in to their account – By chatting with us or sending us a ticket
How does our site handle do not track signals? We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Third party behavioral tracking?
We do not allow third party behavioral tracking.
COPPA (Children Online Privacy Protection Act) When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
Fair Information
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
- We will notify the users via email
- Within 7 business days We will notify the users via in site notification
- Within 7 business days
- We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
Emails
We Collect your Emails to:
- Send information, respond to inquiries, and/or other requests or questions.
- Process orders and to send information and updates pertaining to orders
- We may also send you additional information related to your product and/or service.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred
We agree to the following while sending emails:
- NOT use false, or misleading subjects or email addresses
- Identify the message as an advertisement in some reasonable way
- Include the physical address of our business or site headquarters
- Monitor third party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at – Follow the instructions at the bottom of each email. and we will promptly remove you from ALL correspondence.
Changes to Privacy Policy and Terms
Our Privacy Policy and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore Customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
No Stored Credit Card Information
All our transactions are proudly processed through Amazon Payment Services. All credit/debit cards details / information are NOT stored with us, sold, shared, rented or leased to any third parties.
Personal Data Storing & Documents Collection
As per The Department of Tourism and Commerce Marketing (DTCM) regulations, we are required to collect, submit and store copies of your passport/identification document as well as all accompanying guests at all times. Such copies are securely stored with us and will never be sold, shared or leased to any third parties (except governmental and policing authorities wherever officially requested from us).
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Email: hello@cosmosliving.ae
Phone: +971 58 515 1300
Address: Office #118, A.B Centre, Al barsha 01, Dubai, United Arab Emirates, P.O Box: 241516.